Frequently Asked Questions
What steps are you taking to mitigate the spread of Covid-19?
Following the CDC’s Community Mitigation Framework, Armadillo is applying the following:
Personal protective measures (e.g., handwashing, cough etiquette, and face coverings)
disposable masks and hand sanitizer will be provided to customers as they enter the building
Social distancing (e.g., maintaining physical distance between persons in community settings and staying at home)
In-person consultation is available by appointment only, and one person at a time. Email jon@goarmadillo.com to schedule an appointment..
Employees will provide six feet of distance between customers and each other
All orders will be delivered, at no additional charge, to limit contact between employees and customers
Environmental surface cleaning will take place between each appointment to ensure that all surfaces are disinfected
Our customers’ safety and comfort is of the utmost importance to us. If you have any additional requests for safety measures, please let us know when you schedule your appointment and we will do our best to make sure you feel safe and comfortable within our space.
What is the order process?
Every project is different, and it’s best to get started using our quote request form. In general, you let us know what you are thinking, we hash out some details, get you a price, and begin work on your order once your quote is approved. From there it takes about two weeks to complete most orders.
If you are working with a deadline, please let us know when you need your order (when you need it, not the day of your event!) and we will do our best to work with you. Rush turn around is available for an additional charge.
What is the minimum order?
Our minimum order is 20 pieces with the same decoration. This can be a mix of different styles like t-shirts and hoodies (within reason), as long as all pieces can get the same print. This means that the print on all items in your order will be limited by the item with the smallest printable area, so if your order has youth sizes and adult sizes the graphic will be smaller on the bigger shirts.
What are your print dimensions?
Our maximum standard print size for t-shirts is 12.75” wide by 16" tall. Larger prints can sometimes be accommodated. Print sizes do vary by design and each project is different. For full front printing, we generally recommend 11-12" wide for adult shirts and 9-10" wide for youth and women's shirts.
Do you do samples?
We provide a digital mockup of all decorated items before production at no additional cost. Screen printed samples can be done, but please note that the initial setup cost and turn around time of a printed sample is extremely prohibitive on most smaller orders. A pre-production sample can be provided on any single color print order of 100 or more pieces, or any multi-color print order of 500 or more pieces, at no extra charge. Pre-production embroidery sew outs are available. Samples will extend turn around.
What format do you prefer for artwork?
We prefer to receive your artwork in the following digital formats:
.ai (adobe illustrator)
.psd (adobe photoshop)
.eps
.pdf (vector editable)
.jpeg or .bitmap in the highest resolution available (300dpi or higher is suggested)
You are also welcome to bring in other hand-drawn, or camera ready artwork as well.
Customers sending art in Word format (.doc) or Powerpoint (.ppt), as well as sending a low resolution jpeg embedded in any of the above formats will incur an art fee.
I have an idea for a shirt, but I don’t know how to put it together. Can you set it up for me?
We would be more than happy to bring your idea to reality. We have artists on hand that can create custom artwork at your request, but please note that there may be additional fees depending on the time involved in bringing your idea to fruition.
please email jon@goarmadillo.com for more info!
